Shipping Policy

At The Jacket Craft, we are committed to providing a clear and transparent shipping experience. This policy outlines the timeframes and procedures for order processing and delivery, as well as how we handle any potential shipping issues.

Order Processing Time

Orders are typically processed within 3 to 4 business days (Monday to Saturday).

Orders placed after 5:00 PM (EST) will be processed the next business day.

Delivery Time

Estimated Delivery Time:

  • Processing Time: 3 to 4 business days
  • Shipping Time (Standard Transit): 12 to 14 business days
  • Express Shipping: 7 to 10 business days
  • Total Estimated Delivery Time: 7 to 10 business days for Express Shipping, 12 to 14 business days for Standard Shipping

Please note that delivery times may vary depending on your location and the shipping partner’s conditions. Delivery timeframes are estimates, and delays can happen during peak seasons or due to unforeseen circumstances.

Free Shipping Offer

Get Free Shipping on orders above $115! Enjoy free standard shipping when your order total exceeds $115.

Shipping Methods & Carriers

We use trusted international couriers such as DHL, FedEx, and other reliable carriers to ensure safe and timely delivery.

Once your order is shipped, you will receive a confirmation email with a tracking number, so you can easily monitor your shipment.

International Shipping & Customs

We offer international shipping to many countries.

Delivery delays may occur due to customs processing or local courier conditions, which are beyond our control.

Shipping Address Changes

Please ensure that your shipping address is correct when placing your order.

Address changes can only be made before the order is shipped. If you need to change your shipping address, please contact us immediately.

Delivery Attempts

If you are not available to receive your order, the courier may leave a notice for re-delivery or pickup.

You can follow the courier’s instructions to reschedule the delivery.

Damaged or Defective Items

We take great care in ensuring all products are delivered in perfect condition.

If your order arrives damaged or defective, please contact us within 24 hours of delivery:

  • Provide clear photos and your order details in your email.
  • We will review the issue and assist with a replacement or resolution where applicable.

Shipping Restrictions

Important Note: Currently, we do not offer shipping to the following countries:

  • Russia
  • Ukraine
  • South Korea

If you are located in one of these countries, unfortunately, we cannot fulfill your order at this time.

Contact Us

If you have any questions or concerns, please feel free to reach out to us at support@thejacketcraft.com or chat with us directly through our website.

Thank you for shopping with The Jacket Craft!