Frequently Asked Questions (FAQs)
We offer a premium collection of handcrafted leather jackets for men and women, including biker jackets, bomber jackets, moto jackets, shearling coats, and stylish fabric outerwear. All products are made with carefully sourced materials and built for long-term wear.
Orders are typically processed within 3 to 4 business days (Monday through Saturday). Orders placed after 5:00 PM EST will begin processing the next business day.
Standard Shipping: 12 to 14 business days after processing. Express Shipping: 7 to 10 business days after processing. Please note that delivery times are estimates and may vary based on your location or courier conditions.
Yes! Enjoy FREE standard shipping on all orders over $115. This offer applies to eligible destinations at checkout.
We accept all major credit cards, debit cards, and other secure payment methods listed at checkout. All transactions are encrypted and processed securely.
Yes. We accept returns and exchanges within 30 days of delivery. Items must be unused, unworn, and in their original condition with all tags and packaging intact. Please contact our support team at support@thejacketcraft.com to initiate a return or exchange.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned items without proof of delivery.
Yes, we offer international shipping to most countries worldwide. Please note that we currently do not ship to Russia, Ukraine, or South Korea. International delivery times may vary due to customs processing.
We take great care in packaging every order. However, if your jacket arrives damaged or defective, please contact us within 24 hours of delivery at support@thejacketcraft.com. Include clear photos of the item and your order details, and we will resolve the issue promptly with a replacement or suitable solution.
